Goods and services come with a Manufacturer’s Warranty, Brisbane Digital Signage is not directly responsible and liable for faulty
screens and hardware, this will clearly be supported by the Screen/Hardware manufacturer where applicable. Warranty applies to
Digital Signage screens and hardware supplied and installed by Brisbane Digital Signage and serviced by Brisbane Digital Signage
authorized and accredited technicians licensed distributors or agents, if any other party apart from Brisbane Digital Signage authorized
and accredited service technicians, licensed distributors or agents or installers tamper with screen / screens, eg add 3rd party hardware
or remove and reinstall or modify original applications or software or remove screens and re install warranty is not valid. Warranty will
not cover screens or hardware that have been accidentally damaged by client or its suppliers (eg delivery driver trolleys accidentally
hitting screens). If screens have been supplied on a purchase only basis and customer has organized their own installation and screen
or screens are faulty, when applying for warranty, customer must provide documentation to show that screens were installed by
registered AV installers or registered tradesman such as electrician, or shopfitter. Indoor LCD Screens will be covered by manufacturers
warranty when operating in enviroments between 0-40 degrees Celsius only and may not be covered under warranty if installed above ovens, burners,
or fryers that directly contribute to temperatures over 40 degrees and show evidence of cooking oils residue. In the case of Digital A
Frames and Indoor Digital Kiosks on wheels where DYI set up is basic and simple, warranty applies as per normal, as long as Digital
kiosks or A frames have not been dropped, bumped or damaged in transit, these units are moveable on wheels, and should only be transported on flat surfaces.
Goods and services need to be paid in full prior to installation or delivery, unless other arrangements have been agreed upon, where
Brisbane Digital Signage accepts a 80% upfront payment. Once a customer has paid for goods in full or paid any deposit
through a Proforma or Tax Invoice, the customer is committed to the sale and there is no refund of any money, or
product exchange if customer changes their mind, unless hardware is faulty which will be replaced or repaired by
Manufacturer or its authorized service agents. Once any form of payment has been made by customer, the customers automatically
acknowledges and accepts these terms and conditions.
Freight will be charged accordingly or included in overall package. Brisbane Digital Signage does not accept liability if goods have been
damaged or lost in Transit, freight company insurance will cover loss of goods or damages in transit if applicable. Damaged goods must
be reported within 24 hours of receiving delivery, and must include photos of damaged goods and also photos of outer carton and
packaging of goods, Brisbane Digital Signage will not be responsible for any delays caused by the logistics, freight company, shipping
provider or goods held up by Customs agents.
Brisbane Digital Signage will assist and provide level One Graphic design included with all sales, if necessary, at no charge as a once off,
and will through its suppliers and itself provide full training for Digital Signage Software that Brisbane Digital Signage owns or
resells .Client authorizes Brisbane Digital Signage to have total control and access to Digital Signage software content management
system and content for support, monitoring and troubleshooting ,this includes any Digital Signage Software that Brisbane Digital
Signage is an authorized reseller for and client agrees to the terms and conditions of The Digital Signage companies, Terms and
conditions are available on request. Client also accepts that because Brisbane Digital Signage resells various Digital Signage Content
Management Brisbane Digital Signage is not responsible for down time or Software outages.
Brisbane Digital Signage will not share customers personal details unless requested to do so by Police or Govt Deptartments. Customer also
agrees for Brisbane Digital Signage (and other brand names owned by the owner/owners of Brisbane Digital Signage) to
use clients brand name, logos, content, images, Designed rendered images, videos of finished product and content for
the purpose of Digital Signage marketing only.
Brisbane Digital Signage and its employees or contractors will install Digital Signage and Mounting/Support Hardware along with set
up and configuration of screens and software. (a1) The customer must ensure to provide the relevant and appropriate structure to
maintain safe and appropriate support for Digital Signage Screens and equipment/ mounting hardware, as per advised by Brisbane
Digital Signage, and removal of (existing signage, framework, or structure ) that may be an obstruction to completion of full
installation . Any price quoted is quoted on the basis that the structural support is in place and above mentioned obstructions
removed before installation. Any additional structural work not provided or removed as per above in clause (a1) can be performed
by Brisbane Digital Signage or its contractors and will be charged as an extra cost. Installation does not include any electrical work
that needs to take place. Client must provide the relevant power source and a stable Internet connection prior to installation. Client
also needs to dispose of empty product boxes or allow access for installers to dispose of all installation boxes and rubbish to an on
site industrial bin. Additional costs will be associated and charged to client for any hire of lifting equipment that may be required.
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